speaking skills tip: Nerves got the best of you in a meeting or pitch? When client asks a question, give yourself a moment to think before responding. Inexperienced sales/account members feel the need to respond immediately – or risk being perceived as unknowledgeable. In fact, it’s just the opposite! A quick response often leads to a reaction rather than choosing a thoughtful response. Speaking Skills Tip: Wearing a ring? Each time you’re asked a question, spin the ring 3 times [under the table please] before responding.

Clare Hefferren

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