An alluring English accent. A booming baritone. Voice sets a mental image. How does your sound portray you? We increasingly use voice to convey our brand – voicemail, radio blogs, phone conferences, webcasts… Most aren’t born with a radio voice, but a smile & smooth delivery is the difference between a listener receiving your full message versus being distracted by mispronunciation, filler words [uh, so] and rambling. Listeners get impatient if you lack good diction and modulation. Keep to the point, organized and articulate. Teensy Tip: Convey warmth through smiling. They can hear your smile!