A business etiquette tip: Ever been in a discussion when the person you’re speaking to interrupts the conversation to answer their phone—only to tell the caller they’ll have to call them back?

In our world of instant gratification, we presume it’s essential to answer immediately. False. Remember your inter-personal skills. By answering the phone you’re being rude, and likely causing frustration, to your caller and the person in front of you. Voice mail allows them to leave a message so you may call them back when you are able to talk.

Clare Hefferren

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