non-verbal cues tip | Today I attended a panel discussion on building effective sales teams. Layering the solid deck of tools and technique suggestions, the most memorable question I heard was, “When do you think the world changed in terms of valuing relationships?”

A panelist, Rick Mazursky, answered, “When voicemail was invented.” Zap. Wow. Pow! Today with many options for communicating (face to face, voicemail, email, text, instant message), which do you think is most effective? When interacting, effective communication is based on 7% word, 33% tone, 60% non-verbal cues. Increase your results by increasing choosing your communication method wisely.

Clare Hefferren

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