Credibility and Conditional Language

Speaking Skills Tip | Last week Todd Smart spoke about building credibility at Illinois Technology Association Marketing Roundtable. My favorite take-away: When you use conditional language in presenting yourself you lose credibility. Listener can sense your lack of confidence. Eg. “IF we get that result for you…” vs. “WHEN we get that result for you….” Conditional language…

Read More

Mediating Mind – Executive Presence

leadership tip: I am often in awe at how quickly executives make important decisions. It is a trained art, which must be applied to oneself as well as team members. When disputes arise, an effective leader will view the situation as an opportunity. Acting quickly to slow the conversation will alleviate increasing drama. Separating emotions,…

Read More