Off the Hook

etiquette tip: How many times have you been on an important phone call and suddenly realized you’re talking to yourself? Dropped calls are a modern day epidemic. What is the proper call back etiquette? The person that initiated the phone call should be the one to call back. Avoid the dueling “I must have been…

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Let It Ring – Phone Etiquette

A business etiquette tip: Ever been in a discussion when the person you’re speaking to interrupts the conversation to answer their phone—only to tell the caller they’ll have to call them back? In our world of instant gratification, we presume it’s essential to answer immediately. False. Remember your inter-personal skills. By answering the phone you’re…

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