Power Struggle Handshake

business etiquette tip | We’ve all experienced the ‘dead fish’ or ‘death grip’ handshake. Another version of an ineffective handshake is a ‘power struggle’. Shaker approaches with palm facing down – parallel to ground. This is a sign of dominance and an attempt to establish power in the relationship. Just the opposite, a hand extended…

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Playground Bully Ineffective in Workplace

A recent Green Peak Partners study, in collaboration with Cornell University, shows bullying traits (arrogance, overly direct, impatience, stubbornness) in the workplace are an attempt to mask incompetence and strategic intellect. Driving for results at all costs will result in ineffective leadership. A better solution? An intelligent leader builds self awareness and hires competent team…

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Workshop Announcement – Creating the Exceptional Client Experience

Creating the Exceptional Client Experience | July 14, 2010. 1-day open-enrollment workshop designed for client-facing staff of accounting, law and consulting firms. Each and every time your associates come in contact with clients, an opportunity exists to build relationships and loyalty, promote your firm’s brand message, and identify additional client challenges and revenue opportunities. Capitalizing…

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Building Blocks

client relations tip: A recent run-in with lousy customer service reinforced the idea that internal branding is the key component to building customer loyalty. When customers and clients look for a brand or product, they have a plethora of options to choose from. You must set your brand apart from others.  An initial investment in proper customer…

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