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Do you think of your client as THEM or vice versa? Often times it’s hard to determine how each side began competing for control of the relationship. Regardless, it’s imperative to not let the relationship spin out of control to enemy territory. Examples: 1) Focus on rehearsing call vs. planning how to get the conversation…

Speaking skill tip: Really, you want me to hug the audience? No, but metaphorically I do! If you want an audience to truly listen, trust your expertise and feel connected, it’s essential to connect on a human level. Remove the physical and energetic barrier by stepping away from the podium. Proximity creates vitality and gets…

How do you recognize executive presence? Have you ever been in a meeting or chatting where one participant stood out? Where personal engagement level, clarity of thought and expression deemed them exceptional? You were likely witnessing executive presence in action. Several attributes consistently characterize the very best executive presence. They encompass interpersonal engagement skills that…

Dress codes are really vague. Most senior company leaders say that they understand that the days of suits and dresses are long gone. I’m often told by them that they “get it” that their employees want fewer rules and regulations which have little to do with performance. But later, they will make inconsistent comments. Behind…

As an executive or manager, there are three things to think about when it comes to the concept of accountability in your business: Expecting different results from the same, repeated behavior You get the behavior you reward in your organization. If you want to change behavior, you must change the reward system you have in…

A young woman went to her mother and shared things were so hard for her. She wanted to give up. In the kitchen, her mother boiled 3 pots of water. In the first, she dropped carrots, in the second eggs, and the last ground coffee beans. She boiled them 20 minutes then placed them in…

When genders are working together it can sound like a personal relationship on occasion. Women asking the guys why they don’t participate in a discussion but then leave the meeting and have a bunch of ideas; or men asking the women why they take so long to make a point. The way our brains are…

Client Event: Women’s ESCADA Sample Sale – “Over 8,000 Items, Up to 70% Off!” July 16-19: Thur 10-7pm. Fri 10am-7pm. Sat 10am-6pm. Sunday 11am-5pm Where: 344 N. Ogden Ave. Chicago 60606 [River West Off-Site Event Space] More info click here

An alluring English accent. A booming baritone. Voice sets a mental image. How does your sound portray you? We increasingly use voice to convey our brand –  voicemail, radio blogs, phone conferences, webcasts… Most aren’t born with a radio voice, but a smile & smooth delivery is the difference between a listener receiving your full…

Does your profile photo make you want to know YOU? Whether on LinkedIn, Facebook, Twitter or Match.com, it’s an instantaneous recognition or retraction tool! In regards to professional or personal branding, the most effective way to communicate to the world is with a current, in focus and preferably not shot in your bathroom mirror on…