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Power Struggle Handshake
business etiquette tip | We’ve all experienced the ‘dead fish’ or ‘death grip’ handshake. Another version of an ineffective handshake is a ‘power struggle’. Shaker approaches with palm facing down – parallel to ground. This is a sign of dominance and an attempt to establish power in the relationship. Just the opposite, a hand extended…
Read MorePlayground Bully Ineffective in Workplace
A recent Green Peak Partners study, in collaboration with Cornell University, shows bullying traits (arrogance, overly direct, impatience, stubbornness) in the workplace are an attempt to mask incompetence and strategic intellect. Driving for results at all costs will result in ineffective leadership. A better solution? An intelligent leader builds self awareness and hires competent team…
Read MoreWorkshop Announcement – Creating the Exceptional Client Experience
Creating the Exceptional Client Experience | July 14, 2010. 1-day open-enrollment workshop designed for client-facing staff of accounting, law and consulting firms. Each and every time your associates come in contact with clients, an opportunity exists to build relationships and loyalty, promote your firm’s brand message, and identify additional client challenges and revenue opportunities. Capitalizing…
Read MoreBuilding Blocks
client relations tip: A recent run-in with lousy customer service reinforced the idea that internal branding is the key component to building customer loyalty. When customers and clients look for a brand or product, they have a plethora of options to choose from. You must set your brand apart from others. An initial investment in proper customer…
Read MoreOff the Hook
etiquette tip: How many times have you been on an important phone call and suddenly realized you’re talking to yourself? Dropped calls are a modern day epidemic. What is the proper call back etiquette? The person that initiated the phone call should be the one to call back. Avoid the dueling “I must have been…
Read MoreIndecent Exposure
wardrobe tip: Tattoos and body piercings are becoming widely accepted, especially among younger cultures. Even though the body modification trend is on the rise, there are inappropriate times to flaunt your ink. In professional settings, it’s best to keep tattoos covered and remove non-traditional piercings. The dancing lady you got tattooed on your arm during…
Read MoreCommunication Breakdown
speaking skill tip: We’re constantly rushing to meetings, making phone calls and checking emails. Unfortunately, we often find ourselves talking to machines To leave a positive impression use your normal tone of voice, talk slowly, annunciate, and leave your name and number twice. Briefly explain your reason for calling so recipient may prioritize message. If the…
Read MoreDining Disposition
business etiquette tip: Join me for dinner? Company, client and associate dinners are a common in today’s business world. Everything from the drinks you order to how you handle the check can gain or lose you a potential client or employee. When you are the invited party, your order represents a level of respect and…
Read MoreEmail Angst
business etiquette tip: A slippery slope of casual email correspondence leaves communication less formal and consequently less professional. An outward-facing touch point, email leaves an impression with your customer/vendor. Is yours a brand asset or hinderance? Mistakes include: leaving subject line empty, incomplete footer, emoticons, unwarranted urgent flag, and long threads. While email tone may be difficult…
Read MoreStrategic Shopping – Jodi Arnold Sample Sale
client event: I promised when beta boutique shuttered its retail doors they would remain close to the Callosum heart – in their pop-up events… Well this is it! Spend your budget wisely and stick to your strategic shopping list. Don’t miss this strategic shopper mecca – Jodi Arnold Spring Sample Sale. When: Sat 4/24 (10A-6P)…
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